Effective Date: July 2025
This User Agreement ("Agreement") is a legally binding contract between you, the user ("User" or "you"), and keepitprivate.co.uk ("Provider," "we," "us," or "our"). This Agreement governs your access to and use of our My Life Folder software-as-a-service platform and any related services (collectively, the "Service").
By accessing or using the Service, clicking "I Agree," or otherwise indicating your acceptance, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, you may not access or use the Service.
The Service provides a secure platform for managing personal life information, including contacts, financial details, documents, and final wishes. The Service is designed to help Users organise and store sensitive personal data in a structured and accessible manner.
To access and use the Service, you must register for an account and provide accurate, current, and complete information as prompted by the registration form.
You are solely responsible for maintaining the confidentiality of your account login credentials (username and password) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.
By creating an account, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement.
You may have the option to nominate a secondary user to access your information within the Service. This feature is intended to allow trusted individuals to access your data for legitimate purposes, such as in an emergency or for assistance with your affairs.
By nominating a secondary user, you explicitly authorize that individual to access your Confidential Information within the Service.
You are solely responsible for the actions, omissions, and any use or misuse of your Confidential Information by any secondary user you nominate. You agree to ensure that any secondary user you nominate understands and complies with the terms of this Agreement, particularly regarding confidentiality and acceptable use.
We recommend that you carefully consider who you nominate as a secondary user and regularly review their access permissions. You can manage or revoke access for secondary users at any time through your account settings.
This section outlines our commitment to protecting your confidential information and details how we manage, store, back up, and provide access to your data.
"Confidential Information" means any data, information, or materials, whether in electronic or other form, that you upload, submit, or store within the Service, including but not limited to personal details, financial records, medical information, contact lists, document locations, and final wishes.
Non-Disclosure: We agree to hold your Confidential Information in strict confidence and not to disclose it to any third party, except as expressly permitted by this Agreement or required by law.
Limited Use: We will use your Confidential Information solely for the purpose of providing, maintaining, and improving the Service to you, and for no other purpose.
Security Measures: We implement and maintain industry-standard technical, administrative, and physical safeguards designed to protect the security, confidentiality, and integrity of your Confidential Information. These measures include, but are not limited to:
Your Confidential Information will be stored on secure servers located in the United Kingdom or the European Union.
We process your Confidential Information only as necessary to provide the Service. We do not mine your data for advertising purposes or sell your data to third parties.
We perform regular internal backups of your Confidential Information for disaster recovery purposes. These backups are not regularly accessible to users.
The Service provides functionality that allows you to export a static copy of your information in a standard PDF format at any time. You should use this in-built export functionality for your own personal backup and retention purposes.
In the event of a data loss incident on our part, we will use commercially reasonable efforts to restore your Confidential Information from the most recent available internal backup. While we strive for complete data recovery, we cannot guarantee that all data will be recovered.
You retain full ownership of your Confidential Information.
The Service provides functionality that allows you to export or retrieve your Confidential Information in a standard PDF format at any time during the term of your subscription.
Upon termination of your subscription, we will retain your Confidential Information for a period of 30 days to allow for data retrieval. After this period, your Confidential Information will be securely deleted from our active systems and backups, subject to any legal or regulatory retention requirements.
Strict Conditions: We will not disclose your Confidential Information to any third party unless:
No Sale of Data: Under no circumstances will we sell, rent, or lease your Confidential Information to third parties for marketing or any other purpose.
Our collection, use, and processing of your personal data are further described in our Privacy Policy. By using the Service, you agree to the terms of our Privacy Policy.
All intellectual property rights in and to the Service, including but not limited to software, design, text, graphics, logos, and trademarks, are owned by Provider or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business or personal purposes during the term of this Agreement.
You retain all ownership rights in your Confidential Information and any other content you submit to the Service ("User Content"). You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display your User Content solely for the purpose of providing and improving the Service to you.
You agree to use the Service only for lawful purposes and in accordance with this Agreement. You will not:
You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including those related to data privacy and export control.
Access to the Service requires a paid subscription. You may choose between a monthly or annual subscription plan. Details of our current subscription plans, pricing, and billing cycles are available on our website at see home page pricing section for details.
All financial transactions, including subscription payments, are processed securely by our third-party payment processor, Stripe. We do not directly store your credit card or payment details.
By making a payment, you acknowledge and agree to Stripe's Services Agreement, available at https://stripe.com/gb/legal/ssa, and their Privacy Policy, available at https://stripe.com/gb/privacy.
All subscription fees are payable in advance for the chosen billing period (monthly or annually) and are non-refundable, unless otherwise expressly stated in this Agreement or required by applicable law.
By subscribing, you authorize us (via Stripe) to automatically charge your chosen payment method at the beginning of each billing cycle until you cancel your subscription. You are responsible for ensuring your payment information is accurate and up-to-date.
Cancellation: You may cancel your monthly or annual subscription at any time by navigating to the "Subscriptions" section within the app and following the instructions provided there (we use Standard Stripe management for your card details and subscriptions).
Effect of Cancellation: Your cancellation will take effect at the end of your current paid monthly or annual billing period. You will continue to have full access to the Service until the end of that period.
Refunds: Unless otherwise expressly stated at the time of purchase or required by applicable UK consumer law, all subscription fees paid in advance are non-refundable. We do not provide pro-rata refunds for any unused portion of a monthly or annual subscription term upon cancellation. This policy is in place due to the administrative costs associated with processing subscriptions and to provide consistent pricing.
Exceptions: In exceptional circumstances, such as proven technical failure of the Service preventing its use for a significant period, a partial refund may be considered at our sole discretion. Any such requests must be made in writing to help@keepitprivate.co.uk.
We reserve the right to change our prices at any time. We will provide you with reasonable advance notice of any price changes. If you do not agree with the new prices, you may cancel your subscription before the changes take effect. There will be no mid-subscription price rises.
This Agreement commences on the Effective Date and continues until terminated by either party as set forth herein.
You may terminate your subscription and this Agreement at any time by navigating to the "Deleted Account" section within the settings area of the app and following the instructions provided there.
Upon termination, your right to use the Service will immediately cease. Sections related to Confidentiality, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Miscellaneous provisions will survive termination.
If your subscription payment fails or is not renewed, your access to the Service may be suspended. During this suspension period, your Confidential Information will remain stored on our secure servers for a grace period of 30 days.
You will be notified of the failed payment and the impending suspension/termination of access and data deletion.
During the grace period, you may reactivate your subscription to regain full access to your data. You may also be able to export your data during this period, even if access to other Service features is restricted.
If your subscription is not reactivated within the grace period, your account will be terminated, and your Confidential Information will be securely deleted from our active systems and backups, subject to any legal or regulatory retention requirements, as outlined in Section 3.5. We will not be responsible for any data loss occurring due to non-payment and subsequent deletion.
In the event that we decide to cease providing the Service, we will provide you with at least thirty (30) days' prior notice of such closure via the email address used to subscribe to the Service.
It is your sole responsibility to extract your data using the Service's in-built export functionality (as described in Section 3.4) prior to the stated closure date.
After the specified closure date, we do not guarantee that your information will be accessible, and we reserve the right to securely delete all user data from our systems without further notice.
The Service is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that the Service will be uninterrupted, secure, or error-free; that defects will be corrected; or that the Service is free of viruses or other harmful components.
To the fullest extent permitted by applicable law, in no event shall Provider, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your access to or use of, or inability to access or use, the Service.
In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort (including negligence), or otherwise) exceed the amount paid by you, if any, for accessing or using the Service during the twelve (12) months immediately preceding the date of the claim.
You agree to defend, indemnify, and hold harmless Provider, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of this Agreement or your use of the Service, including, but not limited to, your User Content, any use of the Service's content, services, and products other than as expressly authorized in this Agreement, or your use of any information obtained from the Service.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration administered by the London Court of International Arbitration (LCIA) in accordance with its rules. The arbitration shall take place in London, England. The decision of the arbitrator(s) shall be final and binding upon the parties.
We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
This Agreement, together with any other documents expressly incorporated by reference, constitutes the entire agreement between you and Provider regarding the Service. This does not affect your statutory rights as a consumer under UK law.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will remain in full force and effect.
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations under this Agreement without restriction.
We will not be liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
If you have any questions about this Agreement, please contact us at:
keepitprivate.co.uk
help@keepitprivate.co.uk