Frequently Asked Questions About Organizing Important Life Information & Family Files

Find answers to common questions about securely organizing your important life information, family files, and vital documents with My Life Folder. Learn how to create a personal, secure record for your loved ones—tailored to your unique needs and preferences.

What is My Life Folder?

My Life Folder is your partner, helping you gather all those important bits of your life into one safe, digital space. It's all about giving your loved ones a clear roadmap and easing their minds, whether you're simply unable to manage things yourself, or in the event of your passing.

What are the key benefits of using My Life Folder?

Security & Peace of Mind: Your information is guarded with the same high-level security your bank uses. We take your privacy and safety incredibly seriously, so you can rest easy.
A Gift of Calm for Loved Ones: Imagine the relief for your family and friends, knowing exactly where to find everything they need during challenging times. You're giving them a truly invaluable gift – clarity and reduced stress.
Everything, Beautifully organised: From memories to your important accounts, we help you bring all aspects of your life together, neatly and thoughtfully.
Easy Access, Just for Those You Trust: We ensure that only the people you choose can access your information, and only when they truly need it. It's all about empowering you with control and trust.

Getting started: setting up your account with ease

Head Over to Our Website: Open your favorite internet browser (like Chrome, Firefox, or Safari) and type in the address for My Life Folder.
Click "Start Organizing Today": You'll see a friendly button on our homepage. Just give it a click!
Share a Few Details: We'll ask for your name, email address, and for you to create a secure password. Choose something memorable for you, but tricky for others to guess!
A Quick Email Check: We'll send a quick email to the address you provided. Just open it up and click the link inside to confirm it's really you. This helps keep your account extra safe.
Welcome Aboard! You'll receive a warm welcome email, and then you're all set to begin your organizing journey.

What happens after I sign up for My Life Folder?

Your 30-Day Free Exploration: We want you to truly experience the peace of mind My Life Folder offers. That's why you get a whole month to explore all our features, completely free! No credit card needed to start.
Security From the Start: The moment you join, your account is automatically wrapped in our strong encryption for top-notch security. Not only is everything wrapped in encryption but individual data fields are also encrypted so that we can't even see your data.
2-factor authentication: option to put in place to ensure that only you can access your account.
Start Adding Your Story: You can begin adding your important details right away, at your own pace.
Beyond the Trial: If you find My Life Folder as helpful as we hope you will, you'll simply need to subscribe to continue enjoying its benefits after your 30 days are up. If you don't export your data to pdf to keep forever.

How does the free trial work?

Full Access for 30 Days: Dive in and explore every corner of My Life Folder. We want you to see how truly comprehensive it is.
Your Data, Always Yours: You can easily save your information to a PDF file during your trial. It's your data, and we want you to always have a copy if you wish.
No Credit Card Needed to Begin: We believe in letting you try before you commit, so there's no need for payment details upfront.

Where can I record important and useful information about my life?

My Life Folder provides a secure, flexible platform for you to organise and store the information, files, and contacts that matter most to you. You decide what to include, ensuring your life information is organised in a way that fits your needs and gives peace of mind to you and your loved ones.

How does secondary user access work?

My Life Folder allows you to grant access to trusted individuals (secondary users) who can view your information when needed. Here's how it works:

Invitation Process: You can invite someone by entering their email address. They'll receive an invitation to access the My Life Folder platform.
Built-in Security Delay: You can set a delay period (up to 1 week) before the secondary user can access your information. This gives you time to review and potentially reject their request if needed.
Full Control: You maintain complete control over access. You can revoke access at any time.
Read-Only Access: Secondary users can only view your information—they cannot edit, add, or delete anything.

Important Reminder: The person you grant access to will be able to see everything you have entered in your Life Folder. This includes all personal details, financial information, documents, and other sensitive data. Please ensure you trust this person completely and understand that you share this information at your own risk.

Benefits: This feature provides peace of mind knowing that trusted individuals can access your important information when needed, while maintaining your privacy and control over who sees what and when until it is absolutely necessary. It's particularly valuable for family members or friends who may need to help manage your affairs.

Your Life Folder: a tour through each section

Personal details

You can choose to record personal details that you feel are important or helpful for you and your loved ones. My Life Folder is designed to adapt to your needs—add only what you feel comfortable and find useful.

Life contacts

You may wish to include contacts such as family, friends, or professionals—who you include is entirely up to you. This helps ensure your support network is easily accessible when needed.

Financial

You can record financial information that you feel is relevant or helpful, such as accounts, policies, or other assets, but what you include is your choice. This can help provide clarity and peace of mind for you and your loved ones.

Documents

You can upload digital copies of documents you consider important or useful. The choice of what to include is always yours, making it easy to keep track of what matters most to you.

Possessions

You may choose to record information about your assets and belongings, such as vehicles, property, or other items. What you include is entirely up to you and your needs.

Tax related

If you wish, you can add information that may be relevant for tax or inheritance purposes. My Life Folder gives you the flexibility to include only what you feel is useful or necessary.

Final wishes

You can record your personal wishes, such as preferences for care or digital legacy, if you choose. This section is here for you to use in whatever way feels right for you and your loved ones.

How to use each section: adding, editing, and more

Adding: Click a section, find the "Add New" button, fill in the blanks, and click "Save".
Editing: Find the item, click the pencil icon, make your changes, and click "Save".
Deleting: Find the item, click the trash can icon, and confirm.
Uploading Documents: Go to "Documents", click "Add New Document", select a file, choose a category, add notes, and click "Upload".

Keeping your information safe: our promise of security & privacy

Information is only stored in encrypted form, just like banks.
Secure servers, constantly monitored and protected.
Only you and your chosen contacts can access your data.
No sharing with third parties, ever.

Who can access my information?

You: Full access, always.
Designated Contacts: Only when you allow.
No one else: Not even My Life Folder employees.

What happens if I forget my password?

Click "Forgot Password" on the login page.
Enter your email, check your inbox, and follow the instructions.

Subscriptions & billing

30-Day Free Trial: No commitment needed upfront.
Monthly Subscription: Affordable, flexible, cancel anytime.
Manage your subscription: in the "Subscription" section.
Export your data: before canceling for your own copy.

Managing your data: exporting and deleting with confidence

Export as PDF: Free for all users, subscribers also get to keep a copy that can be updated as circumatances change and also allow access to other users.
How: Go to "Settings" → "PDF Summary" to export.
Delete Account: Go to "Profile" settings, scroll down, and click "Delete Account". We will delete your account and all your data within 24 hours.

Quick fixes: a little help with common questions

Can't log in? Double-check email/password, use "Forgot Password", verify your email, clear browser cache, or try a different browser.
Didn't receive verification email? Check spam, wait a few minutes, or contact support.
Trouble uploading a document? Check file size/type, refresh, or check your internet connection.
Page not loading? Refresh, clear cache, or try a different browser.
Error message? Note the message, try again, or contact support.

Best practices: thoughtful tips for using My Life Folder

Start with Personal Details, then add Life Contacts and Financial info.
Upload important documents early.
Update info when life changes, review contacts annually, and export data periodically.
Use a strong password, don't share your login, and log out on shared computers.

Getting help: we're always here for you!

Email support via the website.
Help documentation and FAQ always available.
Provide your email, a clear description, error messages, and what you were doing when contacting support.

Contact us

If you have any questions or need assistance with My Life Folder, please don't hesitate to contact us. We're here to help you every step of the way.

This guide covers the essential information you need to get started with My Life Folder. Remember, the ultimate goal is to give your loved ones peace of mind and significantly reduce their burden during difficult times. Take your time to organise your information thoroughly, at your own comfortable pace, and please, don't hesitate to reach out for help if you need it. We're here to support you every step of the way.